Are you seeing a login that looks like this? You shouldn't, and it does not work, but don't worry we have a fix for you!
First lets understand the problem. This is caused by a 3rd party cookie that our software provider, Morningstar, uses to link and verify your Stockhouse account to the correct portfolio data. While still being a totally valid cookie, this has become an issue for some members who have 3rd party cookies disabled. When they are disabled this login screen is incorrectly shown and the fields don't even work with your member passwords!
This will primarily affect users of the Safari web browser on all Apple computers in addition to iPad and iPhone devices as the default Apple setting is to block 3rd party cookies.
In addition any members that use a higher than default security setting in other browsers on Windows or Apple, like Chrome, Internet Explorer, Edge or Firefox, will also experience this issue. For some members who use ad blocking software, the software may have automatically changed the 3rd party cookie setting to a level that blocks the portfolio.
What is a 3rd party cookie? They are commonly used by ad networks like Google to track your online activity between websites so they can display advertisements targeted at what you have been viewing. This is why some people, understandably, block them.
Solution? for now you will need to unblock 3rd party cookies. Sorry but that's the only way forward at this time. We will continue to work with Morningstar to find a better solution and in the meantime we appreciate your patience and understanding.
Browser and Device specific Instructions
Apple iPad, iPhone and other iOS devices: To set whether Safari blocks cookies in iOS 8 or later, tap Settings > Safari > Block Cookies and choose: "Allow from Websites I Visit", or "Always Allow". In iOS 7 or earlier choose: "From third parties and advertisers", or "Always".
Apple Macintosh computers: From your Safari menu bar click Safari > Preferences then select the Privacy tab. Either select "From third parties and advertisers" or "Always".
Chrome on all devices: Scroll down to the "Allow or don't allow cookies" section in this article https://support.google.com/chrome/answer/95647?hl=en&
Internet Explorer on Windows: Try this article http://www.technipages.com/ie-enable-disable-cookies
Edge on Windows: Try this article http://www.thewindowsclub.com/configure-microsoft-edge-treats-cookies
Firefox on all devices: This article covers how to block the cookies but the instructions still work if you just ensure you use a less strict setting than you already have http://mzl.la/1BAQzYZ