In some cases, support may ask you to clear your web browser's cache to fix an issue. How to do this varies depending on your device, computer, mobile, tablet, and the operating system; Windows or Mac, iOS or Android.
Here are some helpful links to common browsers and operating systems. If yours does not appear on this list, you can search the internet using the term "clear cache" along with your device and browser name.
Note on Cache vs Cookies: Clearing your "cache" is much less annoying than clearing "cookies". In most browsers, both options are in the same place but do very different things. Clearing the cache removes images, javascript and other reusable files that websites store on your computer to make sites load faster. Clearing the cookies will log you out of all websites. We suggest, if your browser allows, that you start with clearing the cache, and if that does not resolve the problem, then also clear cookies, but know that you will be signed out of all websites.
Windows
macOS
iOS